Refund & Return Policy

We want you to feel confident when ordering from us. Since most of our items are personalized and handmade, here’s what you need to know about returns, exchanges, and refunds:

Customized & Personalized Orders

Because every piece is made according to your specifications, we cannot accept returns or exchanges unless the item arrives damaged.

Returns & Damages

• No returns or exchanges on custom orders.

• If your order arrives damaged, please contact us within 2–3 hours of receiving it.

• Once we review your case, we’ll offer a suitable resolution (e.g., replacement or compensation).

Exchanges

Exchanges are not available due to the custom nature of our products.

Refunds

Refunds are only issued in rare cases where we are unable to fulfill your order.

Final Note

Every product is made with care and attention to detail. If something isn’t right, we’ll work with you to make it right.